Privacy Policy
MizanWell helps you log meals, understand your nutrition and health trends, and ask Mizan Coach, our AI wellness coach, questions. This policy explains what we collect, why, who we share it with, and the choices you have. It is written to meet India's Digital Personal Data Protection Act, 2023 (DPDP Act).
What we collect
| Data | Why |
|---|---|
| Phone number or email | To sign you in with a one-time code. |
| Profile: name, age, sex, height, weight, goals, diet preferences, activity level | To calculate your nutrition targets and personalise guidance. |
| Meals, water, weight, vitals, sleep, steps and other entries you log | To show your timeline, reports and weekly insights. |
| Data from Health Connect (only what you allow) | To include steps, heart rate, sleep and similar readings in your insights. |
| Period and cycle entries (optional) | To show cycle tracking. Only if you use that feature. |
| Food photos, voice messages and documents you send | To estimate a meal or answer your question. Photos and voice are processed and not kept; documents you choose to keep are stored with your account. |
| AI chat messages | To answer you and keep the conversation's context. |
| Subscription status | To give you the features of your plan. We never see your card or UPI details. |
| Device identifier (hashed) | To prevent repeated free trials. Stored only as a one-way hash. |
| Crash reports | To fix bugs. They contain no health data, screenshots, email or IP address. |
Health data and consent
Health information is sensitive. We process it only with your consent, given in the app, and only to provide MizanWell to you. You can withdraw consent at any time by deleting your account. We do not sell your data, use it for advertising, or share it with insurers or employers.
AI processing
To answer chat questions, analyse food photos and write weekly insights, the relevant part of your data is sent to our AI provider, [Google (Gemini API)], under terms that do not allow it to use the data to train its models. Calorie and nutrient totals are calculated by our own software, not by AI. AI estimates are marked as such and need your confirmation before they are saved. MizanWell is not a medical service; see our Terms.
Who we share data with
- DigitalOcean, Bangalore, India: hosting and encrypted backups.
- [Google (Gemini API)]: AI processing, as above.
- Meta (WhatsApp): delivering sign-in codes to your phone number.
- Google Play and RevenueCat: processing and verifying subscriptions.
- Sentry: crash reports, without personal data.
- Google Firebase: delivering notifications to your phone.
- Authorities, only when Indian law requires it.
Each processes data only on our instructions. Some providers may process data outside India, as permitted by the DPDP Act.
How long we keep data
- Your account data: while your account is active.
- Uploaded documents kept only temporarily: removed after 30 days.
- After you delete your account: a 30-day grace period in which you can change your mind, then permanent deletion of your data and files. Encrypted backups roll over within a further 30 days.
Your rights
In the app (Profile → Your data) you can export your data, correct your profile, and delete your account. You can also write to us to access, correct or erase your data, withdraw consent, nominate someone to act for you, or raise a grievance.
Security
Data is encrypted in transit (HTTPS) and backups are encrypted. Sign-in codes are stored only as hashes. Access to servers is restricted to the operator.
Children
MizanWell is for people 18 and over. We do not knowingly collect data from children.
Contact and grievance officer
[NAME], Grievance Officer
Email: privacy@[DOMAIN]
We reply within 30 days. If unresolved, you may complain to the Data Protection Board of India.
Changes
We will tell you in the app before material changes take effect.